Terms of Service

Effective date: October 21, 2026 · Plan update: October 27, 2026

These terms govern StunNote's app, website and web workspace, provided by Stun Labs LLC, a United States company ("StunNote", "we" or "us"). For questions or support, email support@stunnote.com.

1. Agreement and eligibility

By accepting these terms when creating an account or purchasing a subscription, you enter an agreement with Stun Labs LLC. Please read them before using the services. If you do not agree, do not create an account, subscribe or use the services. You must be at least 13 and meet your location's age and consent requirements; where required, a parent or guardian must consent. If acting for an organization, you must have authority to bind it.

These terms govern our services. An App Store app licence is governed by the Apple Standard EULA, unless a separate custom EULA is expressly supplied through Apple. This page does not replace that app licence. Applicable store terms and mandatory consumer rights remain in effect.

2. Accounts and access

Some local capture and note features work without signing in; cloud features and purchases may require an account. Provide accurate account information, keep your credentials secure and tell us promptly about suspected unauthorized access. You are responsible for activity you authorize, not for losses the law makes our responsibility. Do not share accounts to bypass individual plan limits. Features depend on your device, permissions, connection and the plan available in your region.

3. Free and Pro plans

Your offer and account show the applicable features and remaining usage. We disclose material changes to paid benefits in advance as required by law; they do not retroactively remove rights already purchased. When Pro ends, local sessions, capture, editing, on-device OCR, search and basic exports remain available, but new Pro cloud processing and sync stop. Do not assume continued web access or unlimited free cloud retention; keep your own exports of important material.

4. Prices, trials and automatic renewal

Our standard US Pro prices are US$14.99 per month or US$119.99 per year. A yearly subscription is billed as one annual payment, not monthly instalments. The purchase screen and purchase provider confirm the actual currency, price, taxes, billing period and available offer before you agree to pay. Apple, Google or Stripe processes payment according to the channel offered to you.

An eligible offer may include a 14-day free trial. It starts after the subscription is confirmed and any required payment method is supplied. Registration alone does not start a subscription trial. Your purchase provider determines eligibility, the exact trial end and the charge date; a previous trial or subscription may affect eligibility.

Unless you cancel before the provider's deadline, your trial converts to the selected paid plan and the subscription renews automatically for successive billing periods. For Apple trial subscriptions, cancel at least 24 hours before the trial ends. Check the confirmation screen or receipt for the amount and renewal date. Optional device reminders require permission and may be delayed or unavailable; they do not cancel a subscription or replace checking your billing dates.

Price or subscription changes will be notified in advance, with consent where required by law or the purchase provider. Any new price applies only as permitted for a future billing period. Payment failures, pending purchases, refunds or revoked transactions may delay or end Pro access. Use restore purchases with the original store account and the appropriate StunNote account if access is missing; avoid purchasing again while a transaction is pending.

5. Cancellation and refunds

Cancellation stops future renewal. Paid access normally continues until the end of the current paid period; trial cancellation, refunds and revoked purchases can have different access-end rules. The purchase provider's confirmed end time controls, subject to applicable law. Uninstalling the app, deleting sessions or deleting a StunNote account does not cancel an Apple or Google subscription. Cancel with the original purchase provider before deleting your account.

Cancellation does not itself refund an earlier payment. Refund eligibility depends on applicable law, the purchase channel and the circumstances; approval is not guaranteed. Nothing here limits statutory withdrawal rights or remedies for defective or undelivered services. If those rights apply to your purchase, contact us or the purchase provider to exercise them.

6. Your content and sharing

You retain ownership of images, recordings, notes and other material you provide. You grant us only the non-exclusive permission needed to host, store, copy, transmit and process that content to provide features you request, including through our service providers. This is not a transfer of ownership. Our use of personal information is explained in the Privacy Policy.

You must have the rights and permissions needed to capture, record, upload and share your material, including any consent required from people being recorded. Respect presentation owners' copyrights and others' privacy and confidentiality. Publishing a summary makes it accessible to anyone with the link and may include selected images. Revoking a link does not remove copies others have already saved or shared.

StunNote's software, brand and other service materials remain ours or our licensors'. Subject to these terms and any applicable app licence, you may use the service for your own lawful purposes; this does not give you ownership of our software or brand.

7. Acceptable use

Do not use StunNote for unlawful activity, to infringe intellectual-property or privacy rights, to upload material you are not authorized to use, to distribute malware or spam, to harass others, or to expose their confidential information. Do not steal credentials, probe other users' data, disrupt the service, evade usage limits or trial eligibility, or circumvent payment or security controls. Do not reverse-engineer our software except where law or an applicable open-source licence permits it. Lawful security reports can be sent to our support email without including other users' private content.

8. OCR and AI limitations

OCR, image improvements, slide redraws and AI summaries can omit details, misread text or generate inaccurate statements. They are assistance tools, not verified transcripts or professional medical, legal or financial advice. Review results against original material before relying on or sharing them. Redrawn slides are generated images, not guaranteed exact reconstructions; verify their text, numbers and diagrams before confirming and exporting. We do not guarantee accuracy, completeness, suitability or exclusive rights in AI output. Use cloud features only for content you are authorized to send for processing.

9. Privacy, exports and deletion

The Privacy Policy explains local versus cloud processing, service providers, analytics, diagnostics, retention and your choices. You can export supported content, delete sessions, revoke shared summaries and request account deletion from the app's account settings. Export important material before deleting it or ending cloud access.

Account deletion initiates removal of associated cloud records and media. Backups, provider retention systems and records required for security, legal or accounting purposes may persist for their applicable retention periods. Local device copies and OS backups are managed separately. Subscription expiry does not automatically purge content, and account deletion does not instantly erase every historical analytics or diagnostic event. Contact us with data requests as described in the Privacy Policy.

10. Availability, suspension and ending service

We work to keep StunNote available, but interruptions, maintenance, device limitations and third-party outages can occur. Keep independent backups of important content. We may restrict or suspend access when reasonably necessary to address security threats, material violations, fraud or legal requirements. Where lawful and practical, we explain the reason and offer a way to contact support or correct the issue. You may challenge a restriction by emailing us.

You may stop using StunNote at any time; subscription cancellation and account deletion are separate steps described above. If we discontinue a paid service or materially end access for reasons other than your breach, we will provide reasonable notice and an opportunity to export where practical, and any refund or other remedy required by law for unused paid service. We may act without prior notice where necessary for safety or legal compliance.

11. Warranties and responsibility

To the extent permitted by applicable law, the service is provided on an "as available" basis, without a promise that it will always be uninterrupted, error-free or fit every particular purpose. We remain responsible for exercising the care and skill required by law and for the services we expressly promise to provide.

To the extent the law allows, we are not responsible for indirect or consequential business losses that were not reasonably foreseeable, or for failures caused solely by matters outside our reasonable control. Nothing in these terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury caused by negligence, or any liability or consumer guarantee that cannot legally be excluded or limited. Your mandatory consumer rights are not waived.

12. Changes, applicable law and contact

The effective date identifies this version. We will provide appropriate advance notice of material changes, and obtain agreement where required; changes do not retroactively alter accrued rights or charges. If you do not agree to a change, you may stop using the service and cancel renewal, without losing rights you already have under applicable law. If part of these terms is unenforceable, the remaining provisions continue to the extent permitted.

These terms are subject to applicable law, including mandatory consumer protections in your place of residence. They do not require arbitration, waive class-action rights or impose an exclusive court. You may bring a dispute before a court with jurisdiction under applicable law. Please contact us first if possible so we can try to resolve your concern; doing so does not remove your right to seek a legal remedy.

Stun Labs LLC
Service, billing and legal enquiries: support@stunnote.com.